I have a Word .DOTM saved in each users templates folder. the template works fine on all but one users machine, when she saves as a .docx the visual basic code is removed. the same results when she emails the Template .dotm, even when she saves it to a zip file first. If she opens the Template on her pc the code works correctly. She is 500 miles from me so I cannot go to he machine. I need to troubleshoot remotely by phone. I am at a loss as to what is causing this only on her pc. We all use O365-Outlook2013 for email. Any Help is appreciated. Many thanks to all who respond.